"Thanks to your enthusiasm and help, I only recovered the economic losses. I am so grateful." Yesterday, Mr. Chen of Wuhan called the Enshi City Industry and Commerce Bureau and thanked the staff for helping him.
Recently, Mr. Chen went to the Enshi Grand Canyon to play with the group. When passing through the Grand Canyon to receive the center mineral resources exhibition hall, he was attracted by a piece of ornaments marked with “Turquoise†logo and purchased on the spot. After the identification by the Jewelry Testing Center of China University of Geosciences, this “turquoise†is “carbonate rockâ€.
Subsequently, Mr. Chen negotiated the return with the operator and asked the other party to bear the appraisal fee, transportation fee and accommodation fee. However, the operator only agreed to return the repayment, but was unwilling to bear the other expenses. The two sides had a dispute over this. In desperation, Mr. Chen called "12315" for help.
After receiving the complaint, Enshi City Industry and Commerce Bureau immediately investigated and understood the relevant situation. After obtaining evidence, the operator believed that the operator did deceive Mr. Chen. Therefore, in addition to refunding the purchase price, he should also bear the inspection fee and transportation fee. Under the mediation of industrial and commercial personnel, the operator finally signed the mediation agreement and returned Mr. Chen 8,000 yuan at a time, of which, the purchase price was 5,000 yuan, and the inspection fee and transportation fee totaled 3,000 yuan.
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